FAQs
1. How do I order from you?
Just call or email us and request a quote, we will be happy to help you.
2. How do I pay for my order?
Terms: Payment is due in full by the time we ship your order. We request 1/2 down at the time your order is placed and the rest before it is shipped. This may not include shipping which is subject to change without notice.
Sales Tax: Sales tax is 6% when applicable. If you are tax exempt, please be prepared to provide your Tax Exempt # at the time of payment.
Forms of Payment: We accept Visa, MasterCard, and American Express as well as Pay Pal. We also take checks or money order. However, your order will not be shipped until your check clears.
Checks and money orders can be mailed to:
Method Ink
5609 Fleur Drive
Des Moines, IA 50321
3. What is your general turn around time?
We like to say two weeks just to be safe but it's usually faster than that. If you need it quicker than that, we can almost always accommodate you. Rush order pricing is available and does not include shipping time.
4. I am a band on tour. What if I need to reorder mid-tour?
Get your order in! We will get your stuff to you where and when you need it.
5. Do you ship outside of the US?
Sure, but you're going to have to pay a lot for it.
6. What is your minimum for T-shirts and other apparel?
We have a minimum of 12 on all printing and apparel.
7. Do you offer price breaks on quantity?
We sure do!
Textile Printing rates - Price breaks are at 99, 100, 250
Customer Provided apparel - Price breaks are at 100, 251
Apparel, blanks - Price breaks are at 48, 72, 144
8. What can I do to keep my costs down?
1. Make sure your files are print ready. This is a big one.
2. Order larger quantities.
3. Use less colors.
4. Use cheaper brands.
9. What brands do you use?
We'll do our best to find whatever you brands you want. However, Fruit of the Loom and Gildan are common. We also like American Apparel because it looks so good and is Made in America. If fit and feel are super important, we also recommend Alternative Apparel, a great No Sweat option.
10. What kind of extra charges might I expect?
Screens: $20.00/each (screen printing requires 1 screen per color.
Re-orders: Screens are 1/2 price on re-orders based on quantity. So, $10.00.
Rush Orders: Our average turn around time is 2 weeks (although it's generally faster). The fastest turn around we can guarantee is three days plus shipping depending upon availability. Rush orders are available and generally add 10% of your final quote. That does not include rush shipping which is additional and varies.
Extra Sizes: Keep in mind that anything larger than an XL is going to cost more (approximately $1.00 - $2.50 more)
Flip Charge (Back or sleeve printing), Additional Placements: $0.25 flip
Additional Colors: $0.50 a shirt, set up fees
Underprints/Underlay/Base print: Call it what you will, it is sometimes a necessity. See "additional colors"
Color Change (half one color, half another): $5.00 per ink change
Design: starting at $35.00, $10.00 for text only design
Shipping: We ship UPS and will try to get it to you when and where you need it. If you require a rush order or prefer a certain method of shipping, prices are subject to the order. Some restrictions apply and prices vary.
11. Do you charge for pantone matching?
We have a list of 20 standard colors. For the mixing of custom colors, there is an additional $5.00 charge. If your design requires custom ink mixing, we request that you include the pantone numbers with your design. Please keep in mind that every computer monitor is different and displays colors differently. If you are very particular about your color scheme, we recommend that you purchase a pantone book.
12. Do you charge extra for an underprint/underbase?
Underprints are considered an additional color. An underprint is a white print under light ink on a dark shirt. This makes your shirts look nice. Underprints/base prints will cost an extra $0.25 a shirt plus a screen charge just like a second color.
14. If I reorder a design, do you recharge me for the screen?
Re-orders - Our screen charge is halved on re-orders. The cost would be $10.00.
15. Do you have a return policy?
If we screw up your order, we will either choose to fix it or offer credit depending on the problem. If a mistake is made because your artwork was wrong, we will work with you to take care of it. However, we cannot offer a refund and will not be able to take full responsibility.
16. What if I need to cancel my order?
That would be sad. But if you must, you will be responsible for the work that has been done and also the inventory. You will also be responsible for a 25% cancellation fee.
17. I don't have a design. Can you help me?
Sure! We have an art department who can help you. We also know a lot of great designers that we can refer you to if you would like more options.
18. Can I send you a picture from my website to use as my design?
Probably not because the resolution will most likely not be good enough.
19. How many different button designs will you do per order?
You can do as many as you want on orders over 200. If you want more than five designs in an order, there is a $5.00 charge for each design over five. If your button order is part of a special offer or package deal, we only do one design.
